bsamat Shifa Company provides high-quality medicines and medical supplies to the Yemeni market through partnerships with renowned global manufacturers. We apply strict quality control and cold chain management.
Continuous Work Cycle
Our Goal: Improve access to safe treatment and support local health infrastructure through quality partnerships
Growth Indicators
Basic Information
Year Established
2022 - Beginning of excellence journey in healthcare sector
Distribution Scope
Aden and neighboring areas with plans for national expansion
Cold Chain Capabilities
24/7 temperature monitoring and storage for sensitive shipments
Manufacturing Partners
Global companies with GMP and COA certificates for each shipment
Connecting global medicines to local patients
01 — Vision
To be the first choice for healthcare institutions in Yemen through high-quality products and transparent service, contributing to enhanced national healthcare.
02 — Mission
Supply compliant medicines with effective cold chain, reliable distribution, and technical support for community health.
Core Values
Quality
Commitment to global standards
Integrity
Transparency in dealings
Collaboration
Strong partnerships
Strategic Objectives
Expand Product Lines
Gradually include essential medicines and vital products
National Coverage
Effective distribution within 3 years with integrated logistics
Customer Satisfaction
Achieve satisfaction rates exceeding 90% with renewed service experiences
Innovation & Development
Adopt latest technological solutions in inventory management and distribution
Team Development
Continuous training for staff on quality and safety standards
Expand Partnerships
Build strategic relationships with major global companies
Core Principles
Transparency
Clear dealings with partners and customers to ensure trust
Commitment
Local and international legal and health standards without exception
Patient Safety
Top priority in all operational decisions
Sustainability
Environmental and community responsibility in all operations
Continuous Improvement
Ongoing development of processes and services to achieve excellence
Integrity
High work ethics in all our business dealings
Key Performance Indicators (KPIs)
We implement an integrated quality management system that includes inspection of each shipment upon arrival, sample testing according to approved protocols, accurate recording of batch numbers and temperatures, and verification of regulatory documents (COA certificates, GMP certificates).
Six Quality Standards
Quality Procedures Upon Receipt
We believe in the importance of innovation to improve supply efficiency and provide appropriate medical solutions for the Yemeni market. We follow global developments in packaging technologies and cold chain preservation solutions, and establish limited partnerships with distributors and manufacturers to analyze market needs.
Innovation Pathway
In-depth study of Yemeni market needs and pharmaceutical gaps, continuous monitoring of global technical developments in packaging, storage and cold chains, and analysis of best practices from similar markets.
Experimental testing of proposed solutions on a limited scale, with comprehensive assessment of operational and economic feasibility, cost-benefit analysis, and ensuring solutions comply with local and international health and regulatory standards.
Wide launch of innovative solutions after fine-tuning details, with establishment of precise monitoring system to measure results and actual impact, and application of continuous improvement cycles based on field feedback and operational data analysis.
Proposed Initiatives
Pharmaceutical Alternatives
Evaluation of approved alternatives with lower cost without affecting efficacy
Packaging Solutions
Smart shipping packages that maintain optimal temperatures
Local Testing
Analytical studies of Yemeni climatic conditions
We work on digitizing the supply chain through an ERP system for inventory management, tracking shipments by batch number and temperature records, and a reporting system for consumption analysis and demand forecasting. Digitalization enables reduction of operational errors, improved inventory accuracy, and supports data-driven decision making.
Technical Infrastructure
ERP System
Inventory & Operations Management
Cloud Computing
Secure storage & access from anywhere
Smart Analytics
Data-driven insights
Integrated System Features
Product Batch Tracking
Monitor each batch from receipt to distribution
Expiry Alerts
Automatic notifications before expiration
Analytical Reports
Analytical insights for consumption patterns
Central Storage
Unified and secure database
Instant Synchronization
Real-time data updates
Protection & Security
Encryption and advanced access permissions
We ensure pharmaceutical product availability through an organized network reaching cities and rural areas with cold chain management.
Supply Chain Stages
Integrated System: Quality and safety at every stage from receipt to delivery
Distribution Policies
Periodic Schedules
Regular system ensuring supply continuity
- Monthly distribution for essentials
- Quarterly for specialized products
- Seasonal planning
- Supplier coordination
Emergency Plans
Rapid mechanisms for urgent orders
- Alternative routes
- 24/7 response team
- Live cold chain monitoring
- Emergency reserve
Facility Support
Strategic partnerships with institutions
- Minimum safety stock
- Team training
- Pharmaceutical consultations
- Electronic ordering
For more details on our coverage network, please see the interactive distribution map on the next page
Bsamat Shifa Company operates across 12 governorates in Yemen through branches, authorized agents, and distributors. We are committed to expanding our reach to serve more communities and ensure equitable access to pharmaceutical products nationwide.
We reduce environmental impact through transport efficiency, waste reduction, and coordination with civil institutions.
Green Planet Commitment
Public health starts with clean environment. We balance economic growth with environmental responsibility.
Sustainability Initiatives
Health Awareness
Workshops on safe medicine use
Recycling Program
Safe collection for expired medicines
Community Partnerships
Cooperation with local organizations
Eco Packaging
Reduce plastic, biodegradable materials
Rational Consumption
Guidance for proper dosage
Mobile Clinics
Health caravans to remote areas
Our Humanitarian Message: We strive to create a sustainable positive impact in society through supporting public health, protecting the environment, and empowering local communities to access better healthcare
Our strategy is based on three pillars: ensuring quality and supply safety, geographical expansion of distribution networks, and enhancing partnerships with global companies and local entities.
Roadmap (3 Years)
We maintain highest ethical standards with clear policies against fraud and bribery, and respect privacy of medical information.
Compliance Indicators
Code of Conduct
"No Bribery"
Standards against financial corruption
Reporting Channel
Secure violation reporting
Process Integrity
Documented decisions
Data Protection
Encryption & access control
Violation Handling Workflow
Bsamat Shifa Company is distinguished by pioneering executive leadership that combines deep experience in the pharmaceutical sector with future strategic vision. Our executive team is led by two founders with extensive expertise, supported by an experienced general manager, to ensure the highest standards of quality and innovation at every stage of work.
Executive Performance Indicators
Executive Team
Integrated Organizational Structure
Integrated Institutional Approach
Unified Vision
Consistent strategic direction from top leadership ensuring goal alignment across all departments
Departmental Integration
Close collaboration between quality, logistics, and sales to ensure smooth operations
Continuous Improvement
Integrated system for periodic review and performance development at the institutional level
Our leadership team consists of nine specialized experts in various vital areas of the company, from quality and compliance to logistics and human resources. This team works in complete harmony to achieve operational excellence and ensure the delivery of the best services to our clients and partners.
Leadership Team Members
Our Commitment to Excellence: Each member of the leadership team undergoes continuous professional development programs and periodic performance reviews to ensure the highest levels of efficiency and innovation in serving the company's goals and future vision.
Integrated Distribution Channels Network
Strategic Marketing & Promotion Blueprint
We rely on multiple support channels: phone, email, and electronic ticket system for handling requests and complaints. We guarantee specific response time and provide continuous training for sales and support teams.
Customer Service Performance
Communication Channels
Direct Phone
8 AM - 5 PM
+967 784 609 887
Response within 24 hours
saeed.wm@bsamat-shifa.com
Ticket Platform
Instant follow-up
tickets.bsamat-shifa.com
Service Journey
We apply customer satisfaction measurement mechanisms including periodic surveys after delivery, and performance indicators to follow up service quality. We have clear exchange and refund policies and a protocol for damaged products cases. We also assign key account managers for hospitals and institutions.
Net Promoter Score (NPS)
Satisfaction Achievement Pillars
Multi-Channel Listening
Voice and digital channels with AI sentiment analysis
Fast & Transparent Solutions
Specialized team with customer updates at every step until closure
Value Innovation & Loyalty
Recognition programs, quarterly advisory sessions and preferential benefits
We work with a group of manufacturers and suppliers who comply with international quality standards. All our partners hold Good Manufacturing Practice (GMP) certificates and provide Certificates of Analysis (COA) for each shipment.
Partnership Types
Certified Partner
Global pharmaceutical companies certified with GMP and WHO quality
Key Supplier
Medical supplies suppliers with reliable supply chains
Strategic Partnership
Long-term cooperation in research, development and innovation
Technical Cooperation
Specialized technical support and knowledge transfer
Certificates & Accreditations
Attached Documents:
- GMP Certificates: All manufacturing partners are certified
- COA Certificates: Updated for each product batch
- ISO Certificates: ISO 9001 for quality management systems
Please attach copies of COA and GMP certificates within the printed appendix when needed
Bsamat Shifa Company is proud to market Otosan Italian products, leaders in ear, nose, and throat care. These products feature high quality and scientifically proven effectiveness, making them the ideal choice for daily healthcare.
Ear Care Products
Otosan Ear Drops
Innovative drops for gentle and effective ear cleaning and wax removal, made from natural ingredients safe for daily use.
Otosan Ear Spray
Innovative spray for ear hygiene, helps dissolve and remove wax buildup safely and quickly.
Nasal Care Products
Otosan Nasal Spray
Natural saline solution nasal spray for moisturizing and cleaning nasal passages, ideal for congestion and allergies.
Nasal Fresh Otosan
Practical stick based on essential eucalyptus oil, menthol and camphor that gives an immediate feeling of well-being.
Throat Care Products
ForTuss Cough Syrup Otosan
Lozenges with natural flavors to soothe sore throat and relieve pain and congestion.
We present a selected range of Tilman Belgian products specialized in herbal natural therapy. These products rely on natural plant ingredients to provide safe and effective health solutions.
Selected Products
Aero Digest Capsules
Natural capsules to relieve bloating and improve digestion, containing effective herbal extracts.
Digest Caps
Advanced digestive supplement that helps improve digestion and relieve intestinal disorders.
Antimetil 30 Tablets
Effective tablets to prevent nausea and dizziness, ideal for travel and motion, with a safe natural formula.
Antimetil Liquid (Syrup)
Natural syrup to treat nausea and vomiting, with a pleasant flavor suitable for children and adults.
Flexocream Roll-on
Topical cream with roll-on applicator to relieve muscle and joint pain, with effective natural ingredients.
All products hold European GMP certificates and Ministry of Health approvals
We present a selected range of Swiss Energy Swiss products specialized in high-quality vitamins and dietary supplements. These products feature advanced formulations and strict Swiss quality standards.
Bones & Joints
Calcium + D3
Effervescent tablets to enhance calcium absorption and strengthen bones with vitamin D3.
Joint Care
Effervescent tablets to support joint health and improve mobility and flexibility.
Effervescent Tablets
Swiss Energy - Authentic Swiss Quality
Certified products meeting Swiss GMP standards, manufactured in Switzerland with the highest quality and purity standards for your health and wellness
Featured Pharmaceutical Products
Contact Us
For cooperation or requesting an updated products catalog, we welcome your communication through the following channels
Address
Yemen - Aden
Phone
+967 784 609 887
saeed.wm@bsamat-shifa.com
Visit our website for complete products list
Thank You for Your Attention
We look forward to a fruitful partnership serving community health